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Feedback and Complaint

ComplimentSuggestionComplaint

Acknowledged within 2 business days with a reference number.

Reviewed personally and escalated to Admissions or Compliance where needed.

Raising a concern won't affect your agreement, standing, or commission.

I am aAgency or organisationCountryNAPS agent ID (if current agent)

It relates to

Application processing timeOffer letter or CoE issuesGS or admission assessment outcomeCommission or paymentCommunication from NAPS or regional teamAgent agreement or onboardingMarketing materials or trainingConduct of a NAPS staff memberConduct of another agentOther

Application or student reference (optional)NAPS staff member involved (optional)

What would resolve this for you? (optional)Attach emails, screenshots, or documents (PDF or images, up to 10 MB)

Have you already raised this with NAPS or the regional team?

No Yes

Keep my identity confidential from the team member or agent involved

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Your details are used only to respond to this request and are handled in line with the NAPS Privacy Policy. We won't add you to any mailing list.

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Response times: Printed brochures usually dispatch within 5 business days; email replies within 1 business day.